Privacy Policy

Last updated: May 3, 2026

This Privacy Policy explains how Solid Block Designs collects, uses, and protects your personal information when you visit our website or place an order. By using this site you agree to the practices described below.

We collect the following kinds of information:

• Information you give us: name, email address, phone number, billing and shipping addresses, and account password (stored hashed) when you register or place an order.
• Order and payment information: records of your purchases. Card details are processed by our payment providers and are never stored on our servers.
• Communications: messages you send via our contact form or by email.
• Automatic information: IP address, browser type, pages viewed, referrer, and similar technical data, collected via cookies and analytics tools.

• To process and deliver your orders, including arranging payment and shipping.
• To send transactional emails (order confirmations, shipping updates, password resets).
• To respond to enquiries you send us.
• To improve our website, products, and customer experience.
• To prevent fraud and comply with our legal obligations.

Our site uses cookies and similar technologies to keep you logged in, remember the contents of your shopping cart, and understand how visitors use the site (via Google Analytics or similar tools).

You can control or block cookies through your browser settings. Blocking essential cookies may break parts of the site (login, cart, checkout).

We share personal information only with parties that need it to fulfil our service to you, namely:

• Payment processors (e.g. PayFast, Stripe, SnapScan, Yoco) to charge your card or account.
• Shipping carriers to deliver your orders.
• Email providers to send transactional and marketing messages.
• Analytics providers to measure site usage in aggregate.

We do not sell your personal information.

We keep order records for as long as required by law (typically 5 years for tax purposes in South Africa). Account information is retained while your account is active. You can request deletion at any time — see "Your Rights" below.

You have the right to:

• Access the personal information we hold about you
• Request that we correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to certain types of processing, including marketing
• Lodge a complaint with the relevant data protection authority (e.g. the Information Regulator in South Africa)

To exercise any of these rights, contact us at info@solidblockdesigns.co.za.

We protect your information with HTTPS encryption in transit and reasonable safeguards at rest. No system is perfectly secure — please choose a strong, unique password for your account and contact us if you suspect any unauthorised access.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Significant changes will be highlighted on this page.

Questions about this Privacy Policy or your personal information? Email us at info@solidblockdesigns.co.za.